##### IT Support

High
Mark as Private
Tic - 001

##### Laptop Issue

Open

Assigned to Juan Hermann

Updated 20 hours ago

9 Comments

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For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.

- I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.
- Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.

###### James Hendriques

Updated 5 hours ago

This issue disrupts meetings, delays task completion, and affects my overall productivity.

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1 Comments

###### Marilyn Siegle

Updated 6 hours ago

Check the System and Application logs in the Event Viewer for warnings or errors that coincide with the times the freezes occur.

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1 Comments

###### Marilyn Siegle

Updated 8 hours ago

Check for any pending updates and installing them to see if it resolves the issue

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1 Comments

#### Ticket Details

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User

Anthony Lewis

Support Agent

Edgar Hansel

Category

Repair & Service

Email

Hellana@example.com

Last Updated / Closed On

25 May 2024

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